Stop code: 0xc00002e2 - Your device ran into a problem and needs to restart - Windows server domain controller boot error

 In this post, I describe how to fix the blue screen error with stop code 0xc00002e2 which can occur when booting a Windows server domain controller:

Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

Stop code: 0xc00002e2

Stop code: 0xc00002e2 - Your device ran into a problem and needs to restart - Windows server domain controller boot error

Cause

This issue can occur when booting a Windows server domain controller after a Windows update has been installed.

EDIT: This issue can also occur after deleting snapshots for a virtual machine in VMware Workstation.


Resolution

Fortunately, this issue can be fixed so the server can be successfully booted again.


To resolve the issue:

1. The server should automatically restart and take you to the Choose an option screen.

2. Select Troubleshoot:

Choose an option - Troubleshoot

3. On the Advanced Options screen, select Startup Settings.

4. Press the Restart button.

5. On the Advanced Boot Options screen, select Directory Services Repair Mode:

Advanced Boot Options - Directory Service Repair Mode

6. Login to Windows using your Active Directory restore mode password

7. Open a Command Prompt

8. Run the following command ntdsutil

Command Prompt ntdsutil

9. Then activate instance ntds

10. Then files

11. Then integrity

12. Check for the following error:

Could not initialize the Jet engine: Jet Error -501.
Failed to open DIT for AD DS/LDS instance NTDS. Error -2147418113.

Jet error -501 - 2147418113

13. To resolve the issue, type quit then quit again to exit the ntdsutil

14. Then type the following command to delete the log files in the ntds directory (ensure you have a backup first):

del c:\windows\ntds\*.log


The issue should now be resolved and the server should boot successfully.


Related Posts

Credit to David Homer for figuring out the resolution to this issue!  Read his original post here: https://david-homer.blogspot.com/2023/04/blue-screen-error-0xc00002e2-on-windows.html

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